Please I am have a very serious issue

Frank_richy

After connecting my candy crush to my facebook I lost all my level how can I restore it please

Frank_richy

Please some one should answer because I really need my Facebook to be restored. I cannot begin all over again 

mercerik

@Frank_richy

Hi Frank! Welcome to King Community!

Can you give me the steps you took in connecting Candy Crush to Facebook? How were you logging-in when you play before you decided to connect with Facebook?

Please let me know so I can help you!

firebombmarkus

Hi @Frank_richy and welcome to our adorable Community 😊 I am sorry this happened to you but don't worry we can solve this together. Please follow the link below and you will see how to get your progress back. I hope this will help you. Have a wonderful day 🤗

https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back

Frank_richy

If you people did not want to help me restore my level then I will. Better quit the game and delete it in my phone totally

firebombmarkus

Hi again @Frank_richy We are all volunteers here and it's our goodwill to help people around. That's why we are providing you with the steps you need to try. I will ask you kindly to answer our questions and let us know if these steps help. Without cooperation, we will not be able to help you.

The team is out of the office until Tuesday due to holidays. You can always fill in the support form here https://soporto.king.com/contact but I am not sure that it will be addressed until Tuesday or so. Please be sure to fill in the right game, topic, and subtopic, the same as your general information. When you fill in the form you will receive an automated email message. You need to reply to that message in order for the team to reach you again. If you don't answer it they will not write back again.

Thank you for your understanding. Have a wonderful weekend 🤗