In app purchase

CreamyC

I purchase 2 separate in app bundles yesterday for 100 bars with unlimited powerups, for $19.99 each. I should have 48 of unlimited powerups I work up this morning and it was back regular  I haven't even used 24hrs so I need a refund of at least half of one and full refund of the other.

Sukanta_Biswas

hello @CreamyC

I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻
Tell me a little more detail, when you bought a bundle, was there any boosters missing?

CreamyC

None of the boosters was missing but it was suppose to last 24 hrs for each one and itdidn't. When I logged back on to play it was reser to regular, it was no longer counting down. First one was purchase at 447pm 4/19/19

Sukanta_Biswas

@CreamyC
The first-class booster (24 hours) you've lost for log out. Because they are not synced with games.If you did not log out then you would get full benefit.
Think you for understand. Be careful next time .
have a good day 

CreamyC

I didnt log off...just closed out of my phone...I've never had that problem before

Sukanta_Biswas

@CreamyC
However some of your problems have been for you. Since you are getting all the benefit at the time of purchase, it is in a successful purchase. 
I'm just asking you to contact king care.
please remember, King Team is enjoying the holiday now.  you may have to wait for their reply.  Thank you for understand   
have a good day