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Daily Prizes and Rewards

CatJ

I've suddenly stopped receiving the prize from spinning the Daily Wheel. I also no longer receive rewards for collecting sugar drops. I've already checked that I have the latest Adobe Flash and I've refreshed and cleared cookies and history. Help!

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Jelly_Jenny

An update from the game studio regarding not receiving boosters from the daily booster wheel at king.com:

Great news - the issue should be sorted out during the next few days. Thanks for your patience!

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Creative_Elsa

That's wonderful news @mel21! Thanks for letting me know. Happy Crushing!

mel21

Hi Elsa Just like to say thank you for all your assistance and mssgs over the last few days and as the boosters etc are now working on King .com I will keep playing it on King .com

Jelly_Jenny

@mel21 I have replied to your message. However you might want to check if you are now receiving boosters normally at king.com

Creative_Elsa

Let’s see what she says tomorrow.

mel21

She sent me a link for screenshot but I could not do it anyway as I am not very good on the laptop. So I replied same as I sent you earlier where I said I had a pop up after pressing two arrows and score and progression sync facebook connect

Creative_Elsa

Is she able to help you?

mel21

yes

Creative_Elsa

Did you get a private message from her?

mel21

I had that link off jenny but too complicated for me as I am not that on a laptop
As I told Jenny When I press the two arrows then score and progression sync facebook connect
then I have a pop up saying on top score and progression sync then on bottom says
nothing will be posted to facebook If I close the pop up then goes back to game then

Creative_Elsa

Elsa's here to save the day! Follow the steps on here @mel21 to take a print screen:

https://www.take-a-screenshot.org/

mel21

Hiya Jenny Sorry I dont know how to take a screen shot as I am not all that good on a laptop
When I press the two arrows for score and progression sync facebook connect then I have a pop up saying
on top of pop up it says score and progression sync
then on the bottom then it says nothing will be posted to facebook
IF I close the pop up then it goes back to the games
I hope you understand that. Any problems contact me tomorrow

Jelly_Jenny

mel21 said:

Hi Jenny I have tried that. Just to let you know when I tap score and progression sync facebook connect then I have a pop up to say score and progress sync on top and then on the bottom it says nothing will be passed to facebook and if you close that you go back to the game. So I dont know

Hi there, I have sent you a private message with further details regarding syncing King.com and Facebook. You will find private messages here on right top corner.

P4bloJ4ckson

Playing on iPhone. No sugar drop feature over the last couple of days. Any information on this issue please?

thanks

mel21

Hi Jenny I have tried that. Just to let you know when I tap score and progression sync facebook connect then I have a pop up to say score and progress sync on top and then on the bottom it says nothing will be passed to facebook and if you close that you go back to the game. So I dont know

Creative_Elsa

Baldieboyz said:

Hi Cat Ive been having the same problem with collecting booster from the the daily win spin wheel, you collect the booster but the tab shows that you haven't got it. Elsa please note not all of us use Facebook or windows, some of us play on king.com via safari on Mac and I can assure you that Im using the latest versions of both Safari and Flash and no problems with Wi-Fi either. Thanks Baldieboyz

The studio is working on a fix so you should expect to see it working within the next few days.

Creative_Elsa

CatJ said:

I think we're both feeling the pain at this point. But it's just a game. I can find other non-King games to use as breaks from work. It's just a shame to play 2,731 levels and then find the system is broken. Again...thanks for your efforts.

You are welcome! If I hear of anything else I will write you.

Baldieboyz

Hi Cat Ive been having the same problem with collecting booster from the the daily win spin wheel, you collect the booster but the tab shows that you haven't got it. Elsa please note not all of us use Facebook or windows, some of us play on king.com via safari on Mac and I can assure you that Im using the latest versions of both Safari and Flash and no problems with Wi-Fi either. Thanks Baldieboyz

CatJ

I think we're both feeling the pain at this point. But it's just a game. I can find other non-King games to use as breaks from work. It's just a shame to play 2,731 levels and then find the system is broken. Again...thanks for your efforts.

Creative_Elsa

I want to wave a magic wand over your game and make it go away! Did you ever feel so frustrated trying to find an answer for someone and feeling so helpless because nothing works? That is the level of my frustration right now.

CatJ

Yes, I was looking in the wrong place. Thanks! Unfortunately, it's already at 100% and adjusting it up or down didn't change anything. But thanks for trying.