Video Ads

Cajanlady

What happened to my video ads. I was getting to watch a video ad before each games I played and earned an extra booster. But now that just disappeared. That makes it harder to get through levels without having to purchase. Please Help!!

Sukanta_Biswas

hello @Cajanlady

I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

Currently the King has released a large number of new events & offers, and has shared it through a few groups. Not all events/ offers are for everyone. Before any change is implemented a randomly chosen group of players is selected to trial the feature, and based upon how the change is viewed king then decide whether the change is one they want to adopt or not. This feature has been rolled out to different players for a certain amount of time but not everyone will receive this.

If you not received AD that mean you are now not under the testing group.

I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!
Have a good day 

Sukanta_Biswas

hello @Cajanlady

I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

Currently the King has released a large number of new events & offers, and has shared it through a few groups. Not all events/ offers are for everyone. Before any change is implemented a randomly chosen group of players is selected to trial the feature, and based upon how the change is viewed king then decide whether the change is one they want to adopt or not. This feature has been rolled out to different players for a certain amount of time but not everyone will receive this.

If you not received AD that mean you are now not under the testing group.

I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!
Have a good day 

_Elsa_

To add to what @Sukanta_Biswas wrote, you can read more about it here: 

https://community.king.com/en/candy-crush-jelly-saga/discussion/243834/my-special-event-just-disappeared#latest