Hi please help my daily booster Candy Crush it not adding to my account

Baldieboyz

Hi please help my daily booster candy crush it not adding to my account all saved other boosters have gone been lost!!!. When I spin the wheel I collect the booster. But it does'nt show that I have it. I have collected the lolly
but in the game the lolly tab is showing its empty even though I have collected it. It does the same with all the other boosters on the wheel. I click collect but alway end up with nothing. Please help its totally ruining the game.  Many thanks Baldieboyz

Sukanta_Biswas

hello @Baldieboyz

We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻
Please do follow the steps below.
Open game > Logout from both id ( facebook + kingdom)> Close candy crush saga app
Go to Settings > Apps/Application manager > Choose the app candy crush saga > Tap Clear cache option. (If Android)
Restart your device and do nothing for 5 minutes 
Open candy crush saga > connect with Facebook or Kingdom.

Give me feedback here 

mercerik

@Baldieboyz

Hi there! Welcome to the Community!

Looking at your Thread Title, you are not getting your Daily Booster after you claimed it. My question to you is where did you look to confirm that you did not get it?

Please let me know so we can resolve this issue!

Thanks!

Baldieboyz

Hi Thanks, I don't. use face book and play via king.com using the latest version of safari on MacBook Pro.
Before starting a level you get a prompt to use boosters but all mine are all empty even though I have just collected the daily bonus, also all saved and unused boosters have suddenly vanished. Thanks Baldieboyz

Sukanta_Biswas

Hello @Baldieboyz

Game Studios are constantly working on improving our games by introducing new features, gameplay or concepts.
So these temporary problems are being shot. I understand your problem. But I'll tell you Keep a little confidence.
I hope this issue will be resolved during the next update  

Have a good day

Baldieboyz

Thanks please can you let me know if and how I may need to reload the game. I never use Facebook and want to keep
playing via Mac with king.com. I don't play on my phone many thanks Baldieboyz