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Sometimes there might be issues when making an in-game purchase.
Don’t worry, we can help you fix the problem!
A purchase issue can be caused for very different reasons, but there are ways to correct it!
Transactions are usually delivered instantly, but occasionally, it might take a bit longer.
When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again - it should arrive soon.
In the meantime please try the following troubleshooting steps:
After you do this, there is a good chance that you got your purchase through and complete.
If you didn't receive any of the items you purchased. Then asking for a full refund would be your best choice. Select the platform where you are playing on here below.
Please notice that you must follow the below steps directly from the payment provider in order to receive a refund!
Please remember to choose 'Problems with purchases' for a swift reply and quick solution!
If you play on the Facebook, please send the email from here instead. Pssst... Remember to use the email address associated with your Facebook account when filling the contact details so we can locate you faster.
What would cause purchases to receive an error message? It seems to happen two or three times a week. It looks like the purchase is going to go through, but then I receive a message saying No Money was removed from your account. I try repeatedly (like 10 times) and get the same message. Sometimes, I can repeat the process a few times, and all of a sudden, the purchase is successful.
Hi @kdlp0811 and welcome to our Community!
I'm sorry but we only use English on the King Community, to make sure that everyone understand and can be understood.
Therefore, I edited your comment here. Please feel free to re-post your comment in English.
Thanks for your understanding and have a great day!
Thank you as usual, Crazy Cat, for your quick reply. But it wasn't about the money i lost, as i mentioned, it was about the gold bars. Is it possible just to get the 10 gold bars back? I do use them when i need them. I can assure you that i am not cheating the game to receive free gold bars. And i will not ask you again if i accidentally again lose them. Thanks so much, Squirrelwife/Marguerite