Hearty Welcome to the Candy Crush Section of our friendly King Community
I am very sorry to hear that your purchase was not successful and you have not all the items you have purchased!! Please contact the King Customer Care team through this link https://soporto.king.com/contact
While filling out the form, please select the TOPIC as "Problems with Purchase", then select SUB-TOPIC with "Purchased Items not Received".... Initially, you will receive an automated email from them. An actual person will be contacting after few days, hence please be patient!
Hope the issue in your game gets resolved and you will receive all the items you have purchased!