Why can't I connect to the Internet on my pet rescue game

sar81

Have tried to report this through reviews but been unsuccessful. I can't connect to the Internet, my king account or Facebook. Very frustrating

Crimson_Dawn

Hello, @sar81! This is actually the Candy Crush Saga section of the community. I'm going to tag @Jelly Jenny to move this to the Pet Rescue section of the community.

Jelly_Jenny

Thanks @Crimson_Dawn! I'm moving this to Pet Rescue Saga page so Community can help you out, @sar81

Crazy Cat Lad

Hi @sar81 !

Could you first make sure you have the latest update installed so you have the newest version installed. 

Then clear the cache and restart the app and see if that helps: 
-On iPhone simply swipe the app up and restart the device
-On Android go Settings > Apps > Pet Rescue Saga > Clear cache and then tap Force Stop. Finally restart the device. 

If that doesn't help, please reinstall the whole app. 
iPhone/ iPad 
Android

Let me know how it goes.