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Vibrations / Haptic Feedback

I’ve played candy crush saga since several weeks on the iPhone XS. I always had the vibration feature turned on. Suddenly the feature disappeared with the latest update begin of June. I miss this very much, please bring it back. It’s only half fun now and I paused to play the game since then.

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rkay

StrawberryJelly said:

Vibrations have appeared in my game again , thanks for your support guys !

That’s great! I currently updated phones and lost vibrations. How did you get yours back?

Sukanta_Biswas

jhefranklin said:

I have the iPhone XR and I want the vibrations. Is there a reason why I am excluded from that feature?

Vibration features are now added to the players for test. It is provided through a group and those who are in this group will receive these features.You can also get it when the test is complete.

Promotion allocation is random, and so king unable to send /reset the active promotions for specific players. Sorry for the inconvenience.

Image: https://us.v-cdn.net/6030983/uploads/editor/gg/a9s7w1r3ikf7.png

jhefranklin

I have the iPhone XR and I want the vibrations. Is there a reason why I am excluded from that feature?

StrawberryJelly

Vibrations have appeared in my game again

, thanks for your support guys !

mercerik

For more information on Haptic Feedback, please visit "What is iPhone Haptic Feedback? Enable? Disable? by Elizabeth Jones at this link and read about it: https://appletoolbox.com/2016/10/iphone-haptic-feedback-ios10-disable/#iPhone_and_its_Enhanced_Haptic_Feedback

sassykitty

I have all those checked in my settings and no haptics in my game ☹️. I checked candy crush and the option to turn on or off is not present

sassykitty

mercerik said:

sassykitty said:

My haptics vibration is gone too and I miss it!!! The game isn’t as fun now. Candy crush prompted me to do an update and I lost the vibrations. I looked for a system update on my iPhone and I also made sure my haptics are on under settings but it didn’t bring them back to candy crush. Please bring it back!!!

@sassykitty

Hi there! Welcome to the Community!

Haptic Feedback is a New Technology Feature on new iPhones. If this appears on your Candy Crush Saga Settings and disappears, it is possible that this feature was disabled in your iPhone with iOS Update. If your iPhone has this feature, I have 2 ScreenShots that can help you bring it back.

Hope these ScreenShots help you answer your questions!

Thanks!

mercerik

sassykitty said:

My haptics vibration is gone too and I miss it!!! The game isn’t as fun now. Candy crush prompted me to do an update and I lost the vibrations. I looked for a system update on my iPhone and I also made sure my haptics are on under settings but it didn’t bring them back to candy crush. Please bring it back!!!

@sassykitty

Hi there! Welcome to the Community!

Haptic Feedback is a New Technology Feature on new iPhones. If this appears on your Candy Crush Saga Settings and disappears, it is possible that this feature was disabled in your iPhone with iOS Update. If your iPhone has this feature, I have 2 ScreenShots that can help you bring it back.

Hope these ScreenShots help you answer your questions!

Thanks!

Image: https://us.v-cdn.net/6030983/uploads/editor/zt/w1a5v0ofevqz.jpg

Sukanta_Biswas

@StrawberryJelly
Yes, you can find it again if their test is successful. promotion allocation is random, and so king unable to send active or Deactivate promotions for specific players. Sorry for the inconvenience.

Luckily this is not a problem, its completely normal.

mercerik

StrawberryJelly said:

mercerik, thanks for your suggestion. The problem is not related to the device or iOS settings, vibrations are still activated. Actually it was my first concern, that the device may broken, when the feature disappeared. But as the colleague suspected, It seemed that I have been part of a testing group.

@StrawberryJelly

Thanks for letting me know! That must have been a nice experience for you.

Thanks for sharing your experience!

StrawberryJelly

mercerik, thanks for your suggestion. The problem is not related to the device or iOS settings, vibrations are still activated. Actually it was my first concern, that the device may broken, when the feature disappeared. But as the colleague suspected, It seemed that I have been part of a testing group.

StrawberryJelly

Sukanta_Biswas, thanks for your quick reply. This means I have coincidentally been in the haptic feature testing group since I started to play.
Then it makes sense that the feature disappeared suddenly.
Are you part of the dev team? Or do you know if it’s possible to give them some feedback for those kind of test rollouts?

sassykitty

My haptics vibration is gone too and I miss it!!! The game isn’t as fun now. Candy crush prompted me to do an update and I lost the vibrations. I looked for a system update on my iPhone and I also made sure my haptics are on under settings but it didn’t bring them back to candy crush. Please bring it back!!!

sassykitty

StrawberryJelly said:

I’ve played candy crush saga since several weeks on the iPhone XS. I always had the vibration feature turned on. Suddenly the feature disappeared with the latest update begin of June. I miss this very much, please bring it back. It’s only half fun now and I paused to play the game since then.

mercerik

StrawberryJelly said:

I’ve played candy crush saga since several weeks on the iPhone XS. I always had the vibration feature turned on. Suddenly the feature disappeared with the latest update begin of June. I miss this very much, please bring it back. It’s only half fun now and I paused to play the game since then.

@StrawberryJelly

Hi there! Welcome to the Community!

The Vibration Feature on iPhone iOS can be found in your iPhone Settings under Sounds. This being turned On or Off doesn't have anything to do with the Game. It could have been turned-off during your iPhone iOS Update. If you need help in enabling that, it is best to call your Cellphone Provider and they can walk you through and will stay with you until it is working.

Hope this answers your questions and concerns!

Thanks!

Sukanta_Biswas

Hello @StrawberryJelly

We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

I'm sorry for not option for you. This feature is given in the game by the group to test. Now you are not in test group so the feature is not in your game. Not all features are for everyone. Before any change is implemented a randomly chosen group of players is selected to trial the feature, and based upon how the change is viewed king then decide whether the change is one they want to adopt or not. This feature has been rolled out to different players for a certain amount of time but not everyone will receive this.
Anyway, Check update your device software

Update device software If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, you can see if there is an update manually

Touch Settings.
Scroll to and touch General.
Touch Software Update.
If an update is available, touch Download and Install.
Read the terms and conditions and touch Agree.

Touch Agree.
Wait for the update to download.
Your Apple iPhone will restart to complete the update.

Accepted answers

All comments

Sukanta_Biswas

Touch Settings.
Scroll to and touch General.
Touch Software Update.
If an update is available, touch Download and Install.
Read the terms and conditions and touch Agree.

Touch Agree.
Wait for the update to download.
Your Apple iPhone will restart to complete the update.

mercerik

StrawberryJelly said:

I’ve played candy crush saga since several weeks on the iPhone XS. I always had the vibration feature turned on. Suddenly the feature disappeared with the latest update begin of June. I miss this very much, please bring it back. It’s only half fun now and I paused to play the game since then.

sassykitty

StrawberryJelly said:

I’ve played candy crush saga since several weeks on the iPhone XS. I always had the vibration feature turned on. Suddenly the feature disappeared with the latest update begin of June. I miss this very much, please bring it back. It’s only half fun now and I paused to play the game since then.

sassykitty

StrawberryJelly

mercerik

StrawberryJelly said:

mercerik, thanks for your suggestion. The problem is not related to the device or iOS settings, vibrations are still activated. Actually it was my first concern, that the device may broken, when the feature disappeared. But as the colleague suspected, It seemed that I have been part of a testing group.

@StrawberryJelly

Thanks for letting me know! That must have been a nice experience for you.

Thanks for sharing your experience!

Sukanta_Biswas

Luckily this is not a problem, its completely normal.

mercerik

sassykitty said:

My haptics vibration is gone too and I miss it!!! The game isn’t as fun now. Candy crush prompted me to do an update and I lost the vibrations. I looked for a system update on my iPhone and I also made sure my haptics are on under settings but it didn’t bring them back to candy crush. Please bring it back!!!

sassykitty

mercerik said:

sassykitty said:

My haptics vibration is gone too and I miss it!!! The game isn’t as fun now. Candy crush prompted me to do an update and I lost the vibrations. I looked for a system update on my iPhone and I also made sure my haptics are on under settings but it didn’t bring them back to candy crush. Please bring it back!!!

@sassykitty

Hi there! Welcome to the Community!

Haptic Feedback is a New Technology Feature on new iPhones. If this appears on your Candy Crush Saga Settings and disappears, it is possible that this feature was disabled in your iPhone with iOS Update. If your iPhone has this feature, I have 2 ScreenShots that can help you bring it back.

Hope these ScreenShots help you answer your questions!

Thanks!

sassykitty

I have all those checked in my settings and no haptics in my game ☹️. I checked candy crush and the option to turn on or off is not present

mercerik

StrawberryJelly

Vibrations have appeared in my game again

, thanks for your support guys !

jhefranklin

I have the iPhone XR and I want the vibrations. Is there a reason why I am excluded from that feature?

Sukanta_Biswas

jhefranklin said:

I have the iPhone XR and I want the vibrations. Is there a reason why I am excluded from that feature?

Vibration features are now added to the players for test. It is provided through a group and those who are in this group will receive these features.You can also get it when the test is complete.

Promotion allocation is random, and so king unable to send /reset the active promotions for specific players. Sorry for the inconvenience.

rkay

StrawberryJelly said:

Vibrations have appeared in my game again , thanks for your support guys !

That’s great! I currently updated phones and lost vibrations. How did you get yours back?

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