Help in level 4372

Ashraf

@hamdy asked :

I am at Level 4372
in candy crush saga



cherries always go to right side.
one month in this level thanks

Please Expert players help him
Thank you

bearwithme

Thank you for bringing this to our attention @Ashraf .
@hamdy - the cherries should drop straight thru to the exit as soon as you destroy the evil mixer (I just replayed the level and the cherries all dropped thru to the exit).  There is obviously a glitch in your game.  Can you please provide more info - what platform are you playing on - PC or Mobile (android or IOS)?  I saw in another thread that at least one other person has the same problem.  I am tagging the community moderator - @Jelly Jenny - so she can bring this to the attention of the game developers.  In future - don't be shy about mentioning something like this sooner.  There are a lot of players here who are more than glad to provide tips and advice about completing difficult levels - including all the superstars and if it turns out to be a glitch, the community Managers/Moderators can bring it to the attention of the game developers once they know about it.

Sukanta_Biswas

@hamdy
I checked the games on my 4 devices and there was no problem. And I've also heard my friend and they have no problem for this level. It may only cause problems with your app update. I can help you, tell me what device you using for the game?

Jelly_Jenny

@Sukanta_Biswas is saying there's no problem - is it for certain that the cherries are not dropping for strategy related reasons? Sukanta if you have any special strategy to share, please share with us so we can get to the bottom of this.

Thanks

Sukanta_Biswas

Thanks @Jelly Jenny
It's just app crashed. He playing from w10 app, so he can check by uninstall & reinstall. His boosters safe 😀 

Jelly_Jenny

Oh okay, thanks for clearing that up!

Ashraf

Thank you all .. that was helpful😊

rscottrell

I'm having this same problem!  I'm on a windows 10 computer with a chrome browser.  @Jelly Jenny can you help?

Mike_Lowe

I have had the same problem with this level for over 8 months the cherries always go to the right ,  I am on a PC running Chrome on Windows Vista .

Mogirl

Same thing on my Android tablet.  Any idea when this will be fixed?  Thank you

Mogirl

@Jelly Jenny. Are you saying we need to uninstall and reinstall Candy Crush?  AND we won't loose boosters?  What about extra lives?
Thank you!