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I don't receive lives from my friends since 1 month

petitpois

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suemj1

I get the same error code but mine also says does not have valid ID. I’m invisible to my friends and I can’t see them either. There are lots of names showing as friends but I don’t know any of them. Can’t send lives to friends or receive them. I play on both desktop with windows 10 which is up to date and Apple iPad which is also up to date. It must be something King.com has done recently as so many people are having the same problem.

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Sadieme101

I don’t have problems on Candy Crush Soda Saga. Weird. I thought maybe something from IOS update

suemj1

Sadieme101

What about on an IPhone. I Just updated latest one and I can’t receive lives and get a 12 digits error code.

papalovesmambo

I am having the same issue with Candy Crush Saga. I am running the latest update , Windows 10, my Flash player is up to date. I am not receiving tickets to the next level either.

Deryck

@petitpois Look around at a handful of other threads in Support; you're not the only one with this issue. And don't buy in to the 'you need to upgrade your operating system' theory. My Win10 app of the game has been doing the same. This all started around the time King removed the scoreboard when players open a level. Since players don't see a heart to click, they don't bother sending lives. If you ask me, this is a deliberate King ploy designed to get players to rely on buying lives.
First, King removed Sugar Drop boosters for many players, then they replaced that with useless timed boosters, and now they've made it harder to get free lives. How convenient - for them. Mr. Burns excellent hands meme

petitpois

Good morning, thank you for your answer.

Il have worked with windows 10. Is fully upgrade with licence.
I test with two others computers with win 10 ¨PRO and WIN 10 Family. the problem is the same.
My husband with his candy crush account has the same problem with his personnal computer and computer work.

The problem is not "win 10", but thank you anyway !

mercerik

Sherlock said:

I use Windows 10 at work and it's great for that. My personal stuff is a different story. I don't like the browser and don't like how it cannot be customized. Not a fan of Chrome either. Maybe it's just me being stubborn. I had to stop using another laptop because the upgrade caused serious overheating issues that were common but couldn't be fixed in my case. That one is newer than the one I'm on currently. Luckily, no fan issues this time. I did uninstall and reinstall after the upgrade.

@Sherlock

To be honest with you, when I received the Notification from Microsoft in July 2015 for the Free Windows 10 OS Upgrade, I was a little hesitant because I had 2 Operating Systems running in my HP Pavilion Elite Desktop. I had Windows 7 Ultimate and Windows XP Professional. I was using XP for my Old Checkbook Maker Software that will not run on Windows 7. I tried the upgrade first with one of my HP Laptops. I thought it has neat features so I upgraded my two other laptops: another HP and a Sony Vaio. I noticed that the upgrade fixed the overheating issues on the Vaio. I played with them for about a week and noticed that the more I use Windows 10, the more I liked it. I knew that Microsoft was going to stop supporting Windows XP then. I have to give it up anyway so I decided to upgrade my Desktop.

I had 2 issues at the beginning. I had to hide the printer driver from the Windows 10 Updates because HP did not release any updates at the time. Reinstalling the printer driver caused some printing problems. My Video Editing Software had conflict but was fixed with the updates. It has been almost 4 years since the upgrade and I still like it.

I am not really a fan of Laptops. The only benefit I get from them is portability. Just like the desktop, they accumulate dusts inside. I prefer the desktop better though because it is easy to open the tower, easy to clean the fan and to replace the parts. I can't say that for the Laptops. Do you know that one of the causes of laptop overheating is the accumulation of dust inside which if not cleaned can shorten the life of your fan? It is very hard to replace.

I hope everything is working fine for you now.

Sherlock

I use Windows 10 at work and it's great for that. My personal stuff is a different story. I don't like the browser and don't like how it cannot be customized. Not a fan of Chrome either. Maybe it's just me being stubborn. I had to stop using another laptop because the upgrade caused serious overheating issues that were common but couldn't be fixed in my case. That one is newer than the one I'm on currently. Luckily, no fan issues this time. I did uninstall and reinstall after the upgrade.

mercerik

Sherlock said:

Yes, I did all the necessary checking. I just happen to hate Windows 10 so I really didn't want to upgrade. I did some searching to see if I could get it free. I actually got Windows 10 Pro, probably because I had Windows 7 Pro on this laptop. I used this link: https://www.microsoft.com/en-us/software-download/windows10/ . It's installed and all activated with a digital license. But I still cannot send or receive lives.

@Sherlock

I don't understand why you didn't like Windows 10. I had Windows 7 Ultimate before I upgraded to Windows 10 Professional when it was offered for free by Microsoft in July 2015. There were issues at the beginning but they were fixed with the updates. Windows 7 was great during its time. Since my upgrade, I never looked back nor rolled back to Windows 7 because Windows 10 is a lot better.

Did you Uninstall and Reinstall your Candy Crush Saga App before or after the Windows 10 Upgrade?

Sherlock

Yes, I did all the necessary checking. I just happen to hate Windows 10 so I really didn't want to upgrade. I did some searching to see if I could get it free. I actually got Windows 10 Pro, probably because I had Windows 7 Pro on this laptop. I used this link: https://www.microsoft.com/en-us/software-download/windows10/ . It's installed and all activated with a digital license. But I still cannot send or receive lives.

mercerik

Sherlock said:

Well, I spent the afternoon downloading Windows 10 which, BTW, was free. Unfortunately, the problem still exists. So, it must not be a Windows 7 issue after all.

@Sherlock

How did you get it free and where? Did you check your computer for Windows 10 Upgrade Compatibility before you Downloaded the Upgrade? If your Computer is eligible for the Upgrade, you shouldn't have any issue whatsoever. Upgrade Download and Installation takes long hours process, not that short time so I don't believe you did it correctly. Here are some information that you should read about upgrades from the Microsoft:
https://support.microsoft.com/en-us/help/12435/windows-10-upgrade-faq

https://www.microsoft.com/en-us/p/windows-10-home/d76qx4bznwk4?icid=All_WindowsCat_0518&activetab=pivot%3aoverviewtab

Sherlock

Well, I spent the afternoon downloading Windows 10 which, BTW, was free. Unfortunately, the problem still exists. So, it must not be a Windows 7 issue after all.

mercerik

Sherlock said:

I'm having the same issue. Can't send or receive lives for about a month. It started happening the same day on both Windows 7 and Chrome.

@Sherlock

Hi there! Welcome to the Candy Crush Saga Community!

The reason why you are having this problem is because Windows 7 does meet the Minimum Requirements to run the Candy Crush Saga App. We've had several inquiries about this in the Community since June 7. Unfortunately, you'll have to Upgrade your Computer Operating System to Windows 10 to be able get the run the App and get the best experience playing the game. It is better to do this now than to wait till Microsoft stop supporting Windows 7 where you wouldn't be able to get updates anymore which is a Security Risk. My advice to you is to check your computer for Windows 10 Upgrade Compatibility. If your computer pass the compatibility test, you'll be saving a lot of money buying the upgrade than buying a new computer. Installing the Upgrade is very easy. You just need to follow the directions from there. You don't need to pay someone to do it. It just requires time to get it done.

Here is the link to the System Requirements from the Microsoft Store: https://www.microsoft.com/en-us/p/candy-crush-saga/9nblggh18846?activetab=pivot%3Aregionofsystemrequirementstab

Here is the ScreenShot of the System Requirements from the Microsoft Store.

Image: https://us.v-cdn.net/6030983/uploads/editor/bn/x69elelt739n.jpg

Hope this answers your questions and concerns! Please click the "Yes" that I answered your question!

Thanks!

Sherlock

I'm having the same issue. Can't send or receive lives for about a month. It started happening the same day on both Windows 7 and Chrome.

mercerik

petitpois said:

I don't receive lives from my friends since 1 month

@petitpois

Hi there! Welcome to the Candy Crush Saga Community!

Can you please tell me what device you are currently using and the Operating System running in this device? If this is a computer, is it Windows 10 or the older version which is Windows 7? It is very important to let us know so we can come up with a viable solution to your issue.

Thanks!

Sukanta_Biswas

Hello petitpois
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

What device you using for this game ?