Can't connect to facebook or Kingdom

Question

It's been about 3 weeks now that I can't connect to facebook or kingdom from candy crush. I have the current version and I've tried different things.  I'm ready to uninstall the app and reinstall but that would mean I would lose the progress.  I'm on level 4132. How do I make sure I keep my level?

DK-4 · Answer

I play on an iPad and just did the latest Candy Crush update this morning. I have also been unable to connect to the Kingdom for several days.  I am not connected through FB.  Plus, when I try to log in to see if I can connect, I get a message that an unknown error has occurred. It’s the same on my iPhone which also has the current version.  Is the game down?  This question has NOT been answered.  I can send a screenshot of the error, but didn’t want to include it here as it has my email in it. What’s the problem and when will it be resolved?  Also, I’m not DK-4, I’m DK in the game, so not sure where this comes from.

hthrkim · Answer

I reinstalled. It took me back to 4103. I had moved up 32 levels in the month I didn't have access to the internet for candy crush. Damn. Guess I should've just reinstalled earlier. Would still love a response back letting me know if you can put me at my real level 4135.

hthrkim · Answer

It's been almost four weeks actually and really frustrating. I can connect to internet on other kingdom games but not candy crush. Im about to uninstall and reinstall which means  I'll lose my progress . If it works it'll take me back to where I was a month ago when I was last connected to Kingdom. I am on level  4135 in reality.  Can you please get me to that level?