Levels lost

angiedahlgren

Got new phone list my levels..  Read on his to fix it but my Facebook came pre installed.  Help. Kim on level 4000 something!!

Sukanta_Biswas

Hello angiedahlgren
We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

Download & install facebook app on your phone. Then log in to Facebook. Log in to Facebook that was synced with the game.
Next step, Open candy crush saga app and click on ''Played Before'' or ''Login with Facebook''


When the process is completed, your level will be returned to the new phone.
See here more https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

angiedahlgren

I log in to my facebook account and it doesn't work. This is not the first new phone i have had and tried it on.  

Sukanta_Biswas

angiedahlgren said:

I log in to my facebook account and it doesn't work. This is not the first new phone i have had and tried it on.  

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/