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screen has "zoomed in" on Windows 10
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Sherrieangel1969
Posts: 5 Level 2
in Support
Best Answers
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I'm having the same problem and yes, there was a recent update in Windows 10. In fact, it shows up as two separate updates, one on July 9 and one on July 10 (at least those are the dates that they hit my computer). It will let me uninstall the one for July 10 but, since Microsoft doesn't allow us any control at all over our own computers when it comes to Windows 10, it just automatically updates again before you can even restart the computer so it's a waste of time to even try. The one for July 9 doesn't even give you the option to uninstall.
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Answers
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Hello @Sherrieangel1969
We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏
You synced the game with Facebook or Kingdom?Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/ -
@Sherrieangel1969Sherrieangel1969 said:Hi there,
This afternoon my play screen seems to have "zoomed in" making it really hard to play. I am playing on Windows 10 and not in an internet screen. I have re installed the game (yes I lost my lives and goodies) and it still does it. Help?
Hi Sherrie! Welcome to the Community!
Just for clarification, did you say that you are playing Candy Crush Saga on Windows 10 App and not on a Browser? I think this is more a problem with your System Display in the Settings and not with the CCS App. You shouldn't have uninstalled and re-installed the App. Unfortunately, you lose Lives and Boosters when you do these procedures.
Please Do The Following:
1. Go to your Windows 10 Settings.
2. Click on System.
3. Click on Display.
4. Under Scale and Layout on Change the size of text, apps, and other items, it should say 100% (Recommended).
5. If it doesn't, you'll have to change it to 100%.
6. Exit out of the Settings.
7. Restart your Computer
8. Open Candy Crush Saga Game
Please let me know if this fixes the size of the App!
Thanks! -
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@Sherrieangel1969Sherrieangel1969 said:
Here is the screenshot
Hi again, Sherrie!
This happened on iOS Candy Crush App last month but it was fixed right away by an iOS Update. Can you check if there is a Windows 10 New Update in the Settings?
Please let me know!
Thanks!
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I'm having the same problem and yes, there was a recent update in Windows 10. In fact, it shows up as two separate updates, one on July 9 and one on July 10 (at least those are the dates that they hit my computer). It will let me uninstall the one for July 10 but, since Microsoft doesn't allow us any control at all over our own computers when it comes to Windows 10, it just automatically updates again before you can even restart the computer so it's a waste of time to even try. The one for July 9 doesn't even give you the option to uninstall.
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