I was charged for a package that I never recieved the items.

kriz10key

I recently tried to buy a package for $3.99 and it told me that my purchase was unsuccessful. I then just saw in my email and bank statement that I was charged for the package, but I never recieved my items. I would please like to have my items or a refund. 

alixor13

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firebombmarkus

Hi @kriz10key and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option. 

https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗