Sign Up!

⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE

Where are my rewards?

Options
klau
klau Posts: 1 Newbie
My rewards are all gone after I upgraded my phone,  how do I get it back? 

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
    edited July 2019
    Options
    klau
    We would like to welcome you to the king community. Thank you so much for being willing to joining 🙏
    We are sorry for your problem. In the case of Android and I-Phone, your collected booster is stored in a specific location in the application.This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing. And the boosters are not refundable.
    However, Gold bars and your game progress will be returned, as it has been possible to sync.

    Here are some tips for not / less facing this kind of problem in the future,
    Make your device software auto update.
    Make your app auto update.
    Don't open game when battery below 25%
    Don't accept incoming call when you playing this game.
    Close all background running app before start this game.
    Make free device internal memory up to 2 GB
     

Hey! Would you like to give us your opinion?