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candy crush saga loading issue

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jyoti_sah
jyoti_sah Posts: 5 Level 2
edited July 2019 in Support
game orange screen and loading always. android phone.what can i do ?
Flag · 1Helpful Sweet Love Haha

Best Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    Answer ✓
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    Hello @jyoti_sah
    I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

    Basically we facing this type problem for old android device error. but don't worries, i am trying to resolve.
    Here some troubleshooting, check please

     1. Check your app update
    App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. 
    That is why it is essential to regularly update all your apps or at least the ones you use daily. Check here
     2.Update the device software
    If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, 
    you can see if there is an update manually:
    Go to Settings
    Scroll down and tap About device (About phone, About tablet)
    Tap Software Update or System update.
     3. Restart Your Device
    You can always try to restart your device when you meet any device problem. Press and hold the power button and tap Restart option. It can help you close all the apps running in the background and make space for you to run the wanted apps.
     4. Clear App Cache
    It will help you delete the unnecessary app cache that causes the crash. Go to Settings > Apps/Application manager > Choose the app candy crush saga > Tap Clear cache option.
     5. Free Up Storage Space
    To make enough room for the wanted apps, there are two options: delete files from device or move the files to SD card. You can remove some useless apps, old photos, videos and songs to free up space. Or move unnecessary apps to SD card: go Settings > Apps or Application manager > select one app > choose Move to SD card option.
     6. Make Sure Stable Internet Connection
    The slow or unstable network connection can also lead to app crashes on Android.
    Flag · 3Helpful Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    Answer ✓
    Options
    jyoti_sah said:
    thank you.just game opened normally . now i see no profile picture and no goldbars and no internet connections. but i have full internet access. do i have to make setting ?what you said
    We are very sorry for your problem. The game app has corrupted because of its crashing. 
    And if this is the case, the problem can not be solved without uninstalling the game app.
    While playing If the game app is crashing, the game app may be corrupted.

    Here are some tips for not/less facing this kind of problem in the future,
    Make your device software auto update.
    Make your game app auto update.
    Don't open game when battery below 25%
    Don't accept incoming call when you playing this game.
    Close all background running app before start this game.
    Make free device internal memory up to 2 GB
    Keep RAM free.

    In the current situation you will have to uninstall and reinstall and you will lose the boosters 😥
    Flag · 3Helpful Sweet Love Haha

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    Answer ✓
    Options
    Hello @jyoti_sah
    I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

    Basically we facing this type problem for old android device error. but don't worries, i am trying to resolve.
    Here some troubleshooting, check please

     1. Check your app update
    App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. 
    That is why it is essential to regularly update all your apps or at least the ones you use daily. Check here
     2.Update the device software
    If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, 
    you can see if there is an update manually:
    Go to Settings
    Scroll down and tap About device (About phone, About tablet)
    Tap Software Update or System update.
     3. Restart Your Device
    You can always try to restart your device when you meet any device problem. Press and hold the power button and tap Restart option. It can help you close all the apps running in the background and make space for you to run the wanted apps.
     4. Clear App Cache
    It will help you delete the unnecessary app cache that causes the crash. Go to Settings > Apps/Application manager > Choose the app candy crush saga > Tap Clear cache option.
     5. Free Up Storage Space
    To make enough room for the wanted apps, there are two options: delete files from device or move the files to SD card. You can remove some useless apps, old photos, videos and songs to free up space. Or move unnecessary apps to SD card: go Settings > Apps or Application manager > select one app > choose Move to SD card option.
     6. Make Sure Stable Internet Connection
    The slow or unstable network connection can also lead to app crashes on Android.
    Flag · 3Helpful Sweet Love Haha
  • jyoti_sah
    jyoti_sah Posts: 5 Level 2
    Options
    thank you.just game opened normally . now i see no profile picture and no goldbars and no internet connections. but i have full internet access. do i have to make setting ?what you said
    Flag · Helpful 1Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    Answer ✓
    Options
    jyoti_sah said:
    thank you.just game opened normally . now i see no profile picture and no goldbars and no internet connections. but i have full internet access. do i have to make setting ?what you said
    We are very sorry for your problem. The game app has corrupted because of its crashing. 
    And if this is the case, the problem can not be solved without uninstalling the game app.
    While playing If the game app is crashing, the game app may be corrupted.

    Here are some tips for not/less facing this kind of problem in the future,
    Make your device software auto update.
    Make your game app auto update.
    Don't open game when battery below 25%
    Don't accept incoming call when you playing this game.
    Close all background running app before start this game.
    Make free device internal memory up to 2 GB
    Keep RAM free.

    In the current situation you will have to uninstall and reinstall and you will lose the boosters 😥
    Flag · 3Helpful Sweet Love Haha
  • jyoti_sah
    jyoti_sah Posts: 5 Level 2
    Options
    thanks sukanta, has improved
    Flag · Helpful 1Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    Options
    jyoti_sah said:
    thanks sukanta, has improved
    Thank you for your kind feedback about my answer – I am glad you are enjoying the community🙏
    Good day😊 
    Flag · Helpful 1Sweet Love Haha

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