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Why am I having an old version of CCS on my desktop? How can I get the new version?

I play on my desktop win 10,laptop win 10 and laptop FB (same account), I play on smartphone and I have a a new version there--no problem. But when i enter FB CCS on my desktop google chrome (updated,cleared history and cache), i get an old version and I passed the level 2825 and there are no more levels.

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@Frnja I was about to post this when I saw your Reply:

Perhaps try another browser for your desktop. I have this same thing happen to me, not all browsers want to work on my desktop or laptop. In fact when I try to play the old flash version at King.com neither my computer or my laptop will work on Firefox. Here is a link for Chrome "Fix videos and games" https://support.google.com/chrome/answer/6138475?co=GENIE.Platform%3DDesktop&hl=en-GB but I think maybe you have already looked at this. I know you have tried Edge, other browsers to maybe try: Firefox, Vilvadi, Maxthon, Opera, & Comodo Dragon (this one kepts tying to get you to install its' own security). Sometimes working around a problem is the easiest solution at the time.

Happy for You! 🙃

@Frnja
You seem to know the trouble shooting tips. Perhaps go back and try Chrome again at a later date. When CCS 1st changed to the HTML version I could not get it to work on Chrome or Edge no matter what I tried. So I checked out many different browsers. At present the Facebook CCS works on all the browsers for me. What did I do? Found a browser that worked (can't remember which one). Then nothing, not a thing. Waited and tried each browser again at a later date.

Happy Crushing to you! 🍬🍭🔨

It's updated

Frnja said:

Did that too. Multiple times

Did you check that your device is up to date? This may happen if the device is not updated.

Did that too. Multiple times

Frnja said:

Ofcourse i did all of that. Nothing changed

Uninstall old version and download from here https://chrome.en.softonic.com/download
Hopefully your problem will be resolved.😊

Ofcourse i did all of that. Nothing changed

Frnja said:

I am playing it on FB CCS page.So it's FB platform i think.

To update Google Chrome:

On your computer, open Chrome.
At the top right, click More .
Click Update Google Chrome. If you don't see this button, you're on the latest version.
Click Relaunch.

The browser saves your opened tabs and windows and reopens them automatically when it restarts. If you'd prefer not to restart right away, click Not now. The next time you restart your browser, the update will be applied.

@Frnja I was about to post this when I saw your Reply:

Perhaps try another browser for your desktop. I have this same thing happen to me, not all browsers want to work on my desktop or laptop. In fact when I try to play the old flash version at King.com neither my computer or my laptop will work on Firefox. Here is a link for Chrome "Fix videos and games" https://support.google.com/chrome/answer/6138475?co=GENIE.Platform%3DDesktop&hl=en-GB but I think maybe you have already looked at this. I know you have tried Edge, other browsers to maybe try: Firefox, Vilvadi, Maxthon, Opera, & Comodo Dragon (this one kepts tying to get you to install its' own security). Sometimes working around a problem is the easiest solution.

Happy for You!

Ok. Now i tried opera browser.Little bit slow but playable (new version-same fb profile).Google chrome supposed to be the best browser.Gonna leave this issue to be dealt with by the game developers.I found a solution for my gameplay (for now).Thank you all for trying to help a "newbie"

It happens only on desktop. I use google chrome on laptop and desktop, but the weirdest thing is that i have an old version on desktop FB and new version on laptop. I'm schratching my head over this for 1 week now . lol

@Frnja
You play on both a desktop pc and a laptop pc does this same thing happen on both devices when you attempt to play FB CCS on goggle chrome or does it happen only on your desktop pc?

I am playing it on FB CCS page.So it's FB platform i think.

Image: https://us.v-cdn.net/6030983/uploads/editor/d5/2q4erca3g5rl.png

@Frnja
According to your screenshot, I see you playing the game on the Kingdom platform. Click the link to open the game and show me a screenshot.
https://apps.facebook.com/candycrush/?fb_source=sidebar_bookmark

@Frnja

I do not know why the solution seems hard sometimes. You could try yet another browser there are several others that you can try. I hope that you can play all the versions of the game soon. 🙃

I did on microsoft edge but it freezes constantly making it unplayable too. Why is there not a simple solution for this problem? I am not the only one, Don't they want us all to play? I don't get it. lol

@Frnja

Have you tried to play the FB CCS on a different internet browser other than Google Chrome? Sometimes trying a different browser will do the trick. 🙃

@Sukanta_Biswas

Sukanta_Biswas said:

@Frnja
Did you sync the game with Facebook?

Why do I need to sync the game with facebook, when game is on facebook? I'm not trying to switch to new version on win 10 but on FB.I already have new version on my win 10.It's the FB CCS which i have problems with.

@Frnja
Did you sync the game with Facebook?

Sukanta_Biswas said:

Hello @Frnja
I just wanted to drop you a quick message to say thank you for joining the King community 🙏🏻

I'm happy to hear that you're using Windows 10. To use the new version, click on the Download link and Install the app.
https://www.microsoft.com/store/productId/9NBLGGH18846

I need CCS to switch to a new version on FB, not on my windows 10. I already have new version on my laptop and desktop win 10 as i mentioned in my original post. This link leads to microsoft store to download CCS app for windows.10

Image: https://us.v-cdn.net/6030983/uploads/editor/x8/zrfe9qax12lp.png

Accepted answers

All comments

Hello @Frnja
I just wanted to drop you a quick message to say thank you for joining the King community 🙏🏻

I'm happy to hear that you're using Windows 10. To use the new version, click on the Download link and Install the app.
https://www.microsoft.com/store/productId/9NBLGGH18846

Sukanta_Biswas said:

Hello @Frnja
I just wanted to drop you a quick message to say thank you for joining the King community 🙏🏻

I'm happy to hear that you're using Windows 10. To use the new version, click on the Download link and Install the app.
https://www.microsoft.com/store/productId/9NBLGGH18846

I need CCS to switch to a new version on FB, not on my windows 10. I already have new version on my laptop and desktop win 10 as i mentioned in my original post. This link leads to microsoft store to download CCS app for windows.10

Image: https://us.v-cdn.net/6030983/uploads/editor/x8/zrfe9qax12lp.png

@Frnja
Did you sync the game with Facebook?

@Sukanta_Biswas

Sukanta_Biswas said:

@Frnja
Did you sync the game with Facebook?

Why do I need to sync the game with facebook, when game is on facebook? I'm not trying to switch to new version on win 10 but on FB.I already have new version on my win 10.It's the FB CCS which i have problems with.

@Frnja

Have you tried to play the FB CCS on a different internet browser other than Google Chrome? Sometimes trying a different browser will do the trick. 🙃

I did on microsoft edge but it freezes constantly making it unplayable too. Why is there not a simple solution for this problem? I am not the only one, Don't they want us all to play? I don't get it. lol

@Frnja

I do not know why the solution seems hard sometimes. You could try yet another browser there are several others that you can try. I hope that you can play all the versions of the game soon. 🙃

@Frnja
According to your screenshot, I see you playing the game on the Kingdom platform. Click the link to open the game and show me a screenshot.
https://apps.facebook.com/candycrush/?fb_source=sidebar_bookmark

I am playing it on FB CCS page.So it's FB platform i think.

Image: https://us.v-cdn.net/6030983/uploads/editor/d5/2q4erca3g5rl.png

@Frnja
You play on both a desktop pc and a laptop pc does this same thing happen on both devices when you attempt to play FB CCS on goggle chrome or does it happen only on your desktop pc?

It happens only on desktop. I use google chrome on laptop and desktop, but the weirdest thing is that i have an old version on desktop FB and new version on laptop. I'm schratching my head over this for 1 week now . lol

Ok. Now i tried opera browser.Little bit slow but playable (new version-same fb profile).Google chrome supposed to be the best browser.Gonna leave this issue to be dealt with by the game developers.I found a solution for my gameplay (for now).Thank you all for trying to help a "newbie"

@Frnja I was about to post this when I saw your Reply:

Perhaps try another browser for your desktop. I have this same thing happen to me, not all browsers want to work on my desktop or laptop. In fact when I try to play the old flash version at King.com neither my computer or my laptop will work on Firefox. Here is a link for Chrome "Fix videos and games" https://support.google.com/chrome/answer/6138475?co=GENIE.Platform%3DDesktop&hl=en-GB but I think maybe you have already looked at this. I know you have tried Edge, other browsers to maybe try: Firefox, Vilvadi, Maxthon, Opera, & Comodo Dragon (this one kepts tying to get you to install its' own security). Sometimes working around a problem is the easiest solution.

Happy for You!

Frnja said:

I am playing it on FB CCS page.So it's FB platform i think.

To update Google Chrome:

On your computer, open Chrome.
At the top right, click More .
Click Update Google Chrome. If you don't see this button, you're on the latest version.
Click Relaunch.

The browser saves your opened tabs and windows and reopens them automatically when it restarts. If you'd prefer not to restart right away, click Not now. The next time you restart your browser, the update will be applied.

Ofcourse i did all of that. Nothing changed

Frnja said:

Ofcourse i did all of that. Nothing changed

Uninstall old version and download from here https://chrome.en.softonic.com/download
Hopefully your problem will be resolved.😊

Did that too. Multiple times

Frnja said:

Did that too. Multiple times

Did you check that your device is up to date? This may happen if the device is not updated.

It's updated

@Frnja
You seem to know the trouble shooting tips. Perhaps go back and try Chrome again at a later date. When CCS 1st changed to the HTML version I could not get it to work on Chrome or Edge no matter what I tried. So I checked out many different browsers. At present the Facebook CCS works on all the browsers for me. What did I do? Found a browser that worked (can't remember which one). Then nothing, not a thing. Waited and tried each browser again at a later date.

Happy Crushing to you! 🍬🍭🔨

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