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Facebook connection

da5ofus

I have been playing for years! I recently suspended my Facebook. When I reconnected, my game will no longer connect to my Facebook. It keeps connecting to my husbands Facebook account. So now I can’t get back to my saved progress.

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mallesham

I am not able to connect to my Facebook account

da5ofus

I did continue to play but it kept me at my level with a generic picture.

I logged into my husbands Facebook account a couple of times through my phone. I have since deleted his Facebook from my phone. I am now only logged into my Facebook account through the app.

mercerik

da5ofus said:

I have been playing for years! I recently suspended my Facebook. When I reconnected, my game will no longer connect to my Facebook. It keeps connecting to my husbands Facebook account. So now I can’t get back to my saved progress.

da5ofus said:

Yes, I disabled my Facebook for a few weeks. Then I reactivated recently & the issues started. I play through the app on my iPhone X. We don not play on the same device. He plays on his phone. Thank you!

@da5ofus

You have separate phones. I assume you have separate Facebook Accounts since yours was disabled for a few weeks, was that right? While your Facebook Account was disabled, did you continue playing Candy Crush on your iPhone X? If you did, did you use your husband's Facebook Account Log-in on your iPhone?

da5ofus

Yes, I disabled my Facebook for a few weeks. Then I reactivated recently & the issues started. I play through the app on my iPhone X. We don not play on the same device. He plays on his phone. Thank you!

mercerik

da5ofus said:

I have been playing for years! I recently suspended my Facebook. When I reconnected, my game will no longer connect to my Facebook. It keeps connecting to my husbands Facebook account. So now I can’t get back to my saved progress.

da5ofus said:

No, I only play on my mobile through the app. I’ve never played on a desktop or laptop.

@da5ofus

You said suspended your Facebook Account. Did you mean disabled?

You also mentioned that you only play on Mobile through an App. What device are you using to play Candy Crush Saga? Is your device an iPad, an iPhone, or an Android? Are you and your husband using the same device? If so, does your husband logs-out of his game when he is done playing?

The answers to these questions will help me resolve your issue. Please let me know!

Thanks!

tsaytds

Because I have no knowledge of you Facebook setting, I only can guess this might have something to do with your privacy setting or 90 day expiration. You can read about this under Help Center, Saga has clear instruction about how to resolve the problem.

da5ofus

No, I only play on my mobile through the app. I’ve never played on a desktop or laptop.

tsaytds

If you play on mobile, candy crush saga can connect app to Facebook, but not laptop.

da5ofus

Use what app??

tsaytds

You can use app to reconnect to your Facebook.