How to fix malfunctioning bonus wheel

nancho15

Hello, I wanted to report a malfunctioning bonus wheel. It just keeps spinning and the stop button is not available for a little more than a month now. I'm playing on my Samsung J7 Neo and my app is up to date. How do I solve this? Thnxz in advance for helping out!

Sukanta_Biswas

Hello @nancho15
We would like to welcome you to the king community. Thank you so much for being willing to joining 

The problem is because Slow Internet or your game is not fully connected to the server. Follow the step below.
Log out game > Restart your device > Open game & Log in again > Wait until game fully connected.
Let me know..

nancho15

Hi Sukanta_Biswas,

Thnxz for the very quick answer. I followed the steps and even agreed to the new terms and privacy policy (which wouldn't have happened if I didn't sign out I guess🤦‍♀️), but still the problem persists.
 What else can I do?

firebombmarkus

Hi @nancho15 and welcome to our adorable Community 😊 The studio is looking for feedback on the Daily Booster Wheel. You are welcome to write your feedback on the link below.

https://community.king.com/en/candy-crush-saga/discussion/262658/your-feedback-on-daily-booster-wheel-let-us-know/p1

Thank you for your understanding. Have a wonderful day 🤗

nancho15

I forgot to add a screenshot...

tsaytds

Judging from your screenshot, the word "loading" tells that you may not have enough memory. Clean your phone will help.