Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Why is it when I win rewards, like 1 hour of free play and I cant use it.
flossy4564
Posts: 6
Level 1
in Support
Why is it when I win rewards, like 1 hour of free play and I cant use it. This has been happening for over 12 months now. No point winning rewards if I cant use/play them???
0
Answers
-
Hi, @flossy4564
Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.
Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/
0 -
Hi, Thanks for that. Its a bit hard to take a screen shot cause the screen only stays up for a couple of seconds. What happens is, when I win a reward for completing a task, I get the rewards as in I might get a gold bar or a fish or a hammer and so on. But when it comes to receiving time as in, I have won 1 or 2 hours of free play, I never receive this rewards. I have sent complaint after complaint but it has never fixed itself. I play every day and Im getting very frustrated that I win time rewards that I can never claim or use. Please help. Thanks0
-
I am up to 3576. So i have been playing for a long time and missing many many hours of free play cause Im not getting rewarded with free time that I win.0
-
@flossy4564
These are the test features. Since you're in the test group, so you're getting time booster. ''Time Boosters'' you can't store them.''Time Boosters'' you can't store them.promotion allocation is random, and so king unable to send or re-send/reset the active promotions for sp''Time Boosters'' you can't store them.speific players. Sorry for the inconvenience.Luckily this is not a problem, its completely normal.0 -
so. If I win 1 hour of free play, are you saying I cant play free for 1 hour. What is the point of winning this if I can play for an hour. I used to be able to play my free times, but for some reason I cant now. Please advise. I dont want to save them if thats what you are saying, I just want to play what time I have won, immediately.0
-
Why are you saying this is normal. Its not normal to win 1 hour of play and I can play the 1 hour that I have won. Whats the point of winning time if you cant play it. Why is this question so hard to answer. ??
0
