3 weeks ago candy crush is not loading

moon37moon37 Posts: 4
Hello
For several weeks candy crush level 875 does not load, despite requests to friends to unblock tickets.
Here is your message received:
Close all applications running in the background.
• Please make sure your device and the Candy Crush Saga app are up-to-date.
• Turn off your device and wait 10 seconds before turning it back on.
• Make sure you have at least 2GB of storage space on your device.
It still does not work, thank you for unlocking
I play under the name of 'moon'
Thank you for your reply.
August 19

Best Answer

Answers

  • PummyRajPummyRaj Posts: 4,807 Superstar
    Hello @moon37, Hearty Welcome to the Candy Crush section of our friendly King Community :) 

    First of all, Thank you very much for coming back and posting your question in English for us to understand 🤗

    Now, with regards to your game, I am sorry to hear about the issue!!  Can you tell me which device you are using to play the game?  Also are you logged in through Facebook OR Kingdom account? 

    ** If you tap on "Type your Comment" box located below, you will be able to write back :+1: 

    Looking forward to talk to you soon!  Have a great day/evening!
  • moon37moon37 Posts: 4
    Hello
    I am connected on opera and on edje under windows 10 on pc
    I have a king account, not under face book
    It has always worked, I play candy crush soda that works well and candy saga that is stuck
  • moon37moon37 Posts: 4
    A big thank you i put facebook and it's great, i'm nothing lost
    On the other hand with windows not possible to synchronize with the installed game
    With facebook everything is ok
    Thank you very much
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