Facebook Login Failed

moniquetammoniquetam Posts: 1
Hi, I cannot login to the candy crush account/ As the current account which its facebook was not mine, and this facebook account owner has changed his fb password, so I cannot login in the original candy crush a/c. Can I get any help to recover my candy crush saga a/c ? Thanks a lot.


  • Sukanta_BiswasSukanta_Biswas Posts: 6,994 Superstar
    Hi, @moniquetam
    We would like to welcome you to the king community. Thank you so much for being willing to joining.

    Right now you have to uninstall the game app then install it again.
    Log out Facebook from Facebook app and Log in with your Facebook ID.
    Restart device > Open game > Click button ''played before''
    Let me know.
    😊 Please fill the survey here πŸ˜‰

  • mathengmatheng Posts: 1
    I have tried logging in but every time am told there is no connection ...what's the problem
  • Sukanta_BiswasSukanta_Biswas Posts: 6,994 Superstar
    According to your statement, the game app has been corrupted. You have to uninstall and reinstall game app. Doing so you will lose all stored boosters, which are non-refundable. πŸ˜­
    If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.
    😊 Please fill the survey here πŸ˜‰

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