Game won’t sync from iPhone to ipad

bperry

i have been playing candy crush for several years and am in over level 2000. Suddenly my iPad has gone back to level one and I cannot get it to sync with the correct level on my iPhone. I sign in with Facebook and only have one acct. it is so frustrating!

Sukanta_Biswas

Hi, @bperry
We would like to welcome you to the king community. Thank you so much for being willing to joining🙂

Please check if your game properly connected with facebook. This problem could possibly be caused by App crashing.
Here's how you get back the levels https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back
Let me know..