Things disappeared and work baddly

Khoddiey_Clark

seasong said:

@Sukanta_Biswas
The highest level on my board in 5240 while other players are on 5285
What's happened with my new levels please I can’t play since August 21

It depends on the device you have. Levels get released on pc first and have more levels then the app version. 

Sukanta_Biswas

@Khoddiey_Clark
It doesn't happen 😊

Khoddiey_Clark

It does mate because there's more levels on the pc version then the app version. 

Sukanta_Biswas said:

@Khoddiey_Clark
It doesn't happen 😊

Sukanta_Biswas

@Khoddiey_Clark

Of course, there will always be more 60 levels in Windows 10 App. @seasong did not get the levels due to the app update.
I hope his problem is solved.

Ashar

I haven't had any new levels for android since August. This is probably because the update from 30 August is still pending.

Every time I try and install the update from google, it starts downloading, then starts downloading again, then starts downloading again... and then gives up.

I've tried a whole bunch of suggestions from google play listed here: https://support.google.com/googleplay/answer/7512202

There should be enough space on my device, currently 23 GB used of 32 GB, and I have 5 bars of wifi.

Other google play app updates are updating just fine, it's specifically CCS from 30 August that is not working.

What else should I try?

Sukanta_Biswas

Hi @Ashar
Check here and let me know..
https://support.google.com/googleplay/answer/7513003?hl=en-GB

Ashar

Hi Sukanta, that's the entry link for google play support, it leads on to https://support.google.com/googleplay/answer/7512202 which I referenced. I have tried the suggestions in both those pages: plus the problem is specific to the CCS update, my other apps are updating just fine: I had another update go through successfully today.

Sukanta_Biswas

@Ashar
You have updated the game app?

Ashar

Hi,

No I have not managed to update CCS.

However, I did have a different app update successfully, this makes me think that it's an issue with CCS and not with Google Play. Also, as stated earlier, I have plenty of spare GB, so it also does not look like a space issue.

Please recommend something different.

Ashar

Following up in case other people find this thread: the answer was this.

In order to make sure there was enough space in memory, I had moved CCS onto SD card. This caused lots of problems, including the inability to update, and the in-game ads kept crashing.

I have now moved CCS back into memory, and it seems to have fixed a range of bugs.