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Candy Crush Saga crash after loading

JR67
JR67 Posts: 3

Level 1
in Support
Hi everyone

I use the game on an Android system

Since yesterday with the latest version wich was automaticaly udpdated yesterday, I got the message after loading and the logo KING on the screen with this message : Candy Crush stopped

Can somebody help me ?

Regards
«1

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @JR67
    We would like to welcome you to the king community. Thank you so much for being willing to joining😊   
    Clear app Cache data
    Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again.
    To clear the cache for the app:
    Open your device's Settings app Settings app.
    Tap Apps & notifications.
    Tap the app. If you don't see it, first tap See all apps or App info.
    Tap Storage and then Clear cache
    .

    Restart device and Check 😉
    Let me know..
  • JR67
    JR67 Posts: 3

    Level 1
    Hi Sukanta_Biswas

    Thank's for answering
    I tried your soution but it didn't work
    In fact, they were very few data in the cache before clearing it
    As it is the latest version and it was working well just before the update, it's looking like a bug
    I will try again later , maybe a new version will be downloaded

    I will keep you in touch
  • tsaytds
    tsaytds Posts: 258
    Hi, can you tell us about your Android device's maker and model ? With every update it does increase the requirement of hardware. 
  • taipuha
    taipuha Posts: 6

    Level 2
    Having the same problem on LG Tablet. Can play on my phone but not on tablet. Getting annoyed
  • tsaytds
    tsaytds Posts: 258
    A simple solution to the problem is to reinstall previous version that work. But by doing so you lose all the boosters.
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    taipuha said:
    Having the same problem on LG Tablet. Can play on my phone but not on tablet. Getting annoyed
    Don't uninstall app because it's maybe new glitch 🍭 same problem here and wait for next reply from me 🕞
  • valyyyy22
    valyyyy22 Posts: 2

    Level 1
    Hy
  • kody1996
    kody1996 Posts: 1

    Level 1
    Do any of y'all know any promo codes
  • JR67
    JR67 Posts: 3

    Level 1
    The smatrphone is a SAMSUNG model GT-19195 et version of Android : 4.4.2
  • tsaytds
    tsaytds Posts: 258
    JR67, thanks your reply. It seems that King is aware of the problem and currently working on it. Let's just wait.

Hey! Would you like to give us your opinion?

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