How to transfer progress from new iPhone using King account

linzymara

Hello! I’m at nearly level 4,000 on candy crush but when I log in on my new iPhone my progress is at level 5. How do I get this to to sync up?? 

Thank you!!! 
-a desperate crusher 

Crimson_Dawn

Hello, @linzymara! It sounds like you're playing Candy Crush Saga instead of Jelly, and you're in the Jelly forum. I'm going to tag @Jelly Jenny to move this thread and assist us. I can't remember what to do in this situation. Hopefully we'll have this problem fixed soon!

QueenB

Hi @linzymara

I've moved your question to Candy Crush Saga section however, when you installed the game app on your new device, did you remember to connect it to your King account so your progress can sync? 

This link has some steps you can try out!

Edward54

How do I restore my Candy Crush soda level

linzymara

Hi! I’m still having this issue. I’ve restarted and redownloaded the app multiple times and it is still not showing progress when I log in through my king account 

Jelly_Jenny

Hi @linzymara and welcome to our Sweet Community

So in order to move your game progress to other devices, you will need to connect the game to either Facebook or King account. Having a King account means that you have added a user name and you have added a email address to the account as well. Then you can move onto the new device and continue where you had left off. 

Find more details here. 

I hope you're back on track soon! 

linzymara

Thanks! I did that but it takes me to level 5 on my new device. Not where I was on my old phone