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From day 1 I cannot connect Candy Crush Friends to my FB or to my King Account

LawrenceGould1970
LawrenceGould1970 Posts: 7 Level 2
edited September 2019 in Support
I have been trying for months now and each and eery time I go to connect to my King account or my FaceBook account I get the same error each and every time:  There was a connection error.  Try again in a bit    It comes across immediately in a red banner.  I have contacted King through FB but have yet to get a reply.   Why?

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    Hi @LawrenceGould1970
    We would like to welcome you to the king community. Thank you so much for being willing to joining🤗
     
    Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In. (Check next for an Android Device)
    Clear app Cache data
    Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again.
    To clear the cache for the app:
    Open your device's Settings app Settings app.
    Tap Apps & notifications.
    Tap the app. If you don't see it, first tap See all apps or App info.
    Tap Storage and then Clear cache
    In some cases, this problem may occur if the game app is corrupted, if the troubleshooting check does not work, you will need to uninstall and reinstall the game app. To do this you will lose all stored boosters.
    Let me know..

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