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ANTBITE

That's not fair 😒 I won't move on from a character level until I have all 3 stars...to claim my rewards! Now im on 1110 and cant collect. I already spend enough money on this game for gold bars 😠... When will the issue be resolved, and will we be able to collect the prizes when fixed?

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mercerik

@ANTBITE

I understand your frustrations. King Games are working on the current issues that players are experiencing as well as preparing to transition and migrate the games to a new HTML5 platform that will replace the Flash Player come December 31, 2020. I know it is taking a long time but they are trying their best. Hopefully, the current issues will be fixed soon.

Thanks for your patience and understanding!

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mercerik

ANTBITE

mercerik said:

ANTBITE said:

That's not fair 😒 I won't move on from a character level until I have all 3 stars...to claim my rewards! Now im on 1110 and cant collect. I already spend enough money on this game for gold bars 😠... When will the issue be resolved, and will we be able to collect the prizes when fixed?

@ANTBITE

Hi there! Welcome to the Community!

Can you please post a ScreenShot of your problem? I don't exactly understand what you meant by not being able to move from a level character until you have all the 3-stars. The ScreenShot will help me understand what is going on.

Thanks!

I didn't say I CAN'T move, I DON'T move to the next level. It took forever to get all three stars! I want my prize! Win will the issue be fixed?

Sukanta_Biswas

@mercerik
My internet is fine, but they can usually be. I'm sorry for misunderstanding.
Have a good day for you.☑️

mercerik

Sukanta_Biswas said:

@mercerik
Where an Expert Has Already Answered You do not need to answer in kind. You will only answer if I am a berth.

@Sukanta_Biswas

Just so you know, your response was non-existent when I put in my comments. Your internet must be slow. Next time, I will take a ScreenShot before I put in a response to prove that you haven't responded yet. I didn't know that I have to ask anyone's permission first before I respond.

BTW, I don't know what you mean when you said and I quote "I am a berth".

Sukanta_Biswas

@mercerik
Where an Expert Has Already Answered You do not need to answer in kind. You will only answer if I am fail.

mercerik

ANTBITE said:

That's not fair 😒 I won't move on from a character level until I have all 3 stars...to claim my rewards! Now im on 1110 and cant collect. I already spend enough money on this game for gold bars 😠... When will the issue be resolved, and will we be able to collect the prizes when fixed?

@ANTBITE

Hi there! Welcome to the Community!

Can you please post a ScreenShot of your problem? I don't exactly understand what you meant by not being able to move from a level character until you have all the 3-stars. The ScreenShot will help me understand what is going on.

Thanks!

Sukanta_Biswas

Hi @ANTBITE
We would like to welcome you to the king community. Thank you so much for being willing to joining🤗

provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/