Hi @Marisapache_15
We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗
Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/
Welcome to the Candy Crush Saga Community
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