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Changing Facebook profiles

ivo_aivo_a Posts: 12 Newbie
in Support
Can somebody please help I tried to contact King support before and they just send robot like responses can some of the moderators just please help with this I am thinking it is pretty simple or is it? I  want you to transfer the Candy Crush Saga game from my old Facebook profile which I intend to close and where my User ID is: 1355485207 to my new Facebook profile which the User ID is: 10394530698. Please write back and tell me when it will be completed.
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Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 19,824 Candy Moderator
    Hi @ivo_a
    We would like to welcome you to the king community. Thank you so much for being willing to joining😊

    Sorry you cannot Sync or Transfer the game to the second Facebook, according to King's Terms & Conditions.
    But you should keep in touch with ''Care'' regularly. 
    If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.
    Have a good day.

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

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  • Hey! Would you like to give us your opinion?

  • ivo_aivo_a Posts: 12 Newbie
    edited October 2019
    **edited out by CM - rude**
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  • Sukanta_BiswasSukanta_Biswas Posts: 19,824 Candy Moderator
    @ivo_a
    You may not have noticed our Community Rules. I'll remind you one more time here.

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

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  • ivo_aivo_a Posts: 12 Newbie
    edited October 2019
    **edited out by CM - rude**
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  • Jelly_JennyJelly_Jenny Posts: 1,899 Community Manager
    edited October 2019
    Hi @ivo_a ,

    Player Relations Team here can help you with getting your game progress back on track however it's important that you select correct topic (Problems with my game) and subtopic (game didn't save) when contacting them. 

    If you get an automated response I would recommend replying to the email saying that you still need help. 

    I hope this helps! 

    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
    New competition in Candy Crush Saga! Check it out here!
    New Superstar competition in Blossom Blast Saga here! 
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