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The game doesn't work on FB

MatthewIuAndes

I have the game on Facebook (windows 8.1), and when I open it, it doesn t load, it blocks at the "loading" screen

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MatthewIuAndes

I have resetted chrome but it doesn't work...

Sukanta_Biswas

MatthewIuAndes said:

The game hasn't been running for a week

You can uninstall and reinstall the browser. Then check the game again.😊

MatthewIuAndes

The game hasn't been running for a week

Sukanta_Biswas

MatthewIuAndes said:

Mon jeu n'a pas fonctionné pendant plus d'une semaine*

Our community has given importance to English as the main language.

This attempt for someone who can understand each other or explain their problems to others.You can use Google Translate to change the language. 😉

MatthewIuAndes

Mon jeu n'a pas fonctionné pendant plus d'une semaine*

MatthewIuAndes

Mon jeu n'a pas fonctionné pendant plus d'une semaine

annie6342

Le jeu sur facebook ne marche pas depuis 3 jours. J'ai fait les manipulations décrites plus haut mais c'est toujours pareil. je joint une capture d'écran.

annie6342

Tapez votre commentaire

Sukanta_Biswas

MatthewIuAndes said:

However the internet is good...

Turn off all auto updates and restart device then check again.

MatthewIuAndes

However the internet is good...

MatthewIuAndes

What is the first reason?

Sukanta_Biswas

MatthewIuAndes said:

During this screen it freezes

One of the reasons for such a problem is that I have already said. But another reason might be slow internet. You try connecting to another wifi & let me know.

MatthewIuAndes

During this screen it freezes

Sukanta_Biswas

MatthewIuAndes said:

I've done all that things, but it doesn't work... What I have to do now?

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

MatthewIuAndes

I've done all that things, but it doesn't work... What I have to do now?

Sukanta_Biswas

Hi @MatthewIuAndes
Welcome, and thank you for becoming a member of the King Community! I will be very happy if I can help you.

I'll ask you to check some troubleshooting. If there is no solution then Let me know.

On your computer, open Chrome.
At the top right, click More .
Click More tools Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

Image: https://us.v-cdn.net/6030983/uploads/editor/hx/nmm9sva1pybx.png

Update Google Chrome:

On your computer, open Chrome.
At the top right, click More .
Click Update Google Chrome. Important: If you don't see this button, you're on the latest version.
Click Relaunch.

Image: https://us.v-cdn.net/6030983/uploads/editor/hs/dbe951tv7qvw.png

If you're still not done, follow the step below..

Reset the Google Chrome Web Browser to Default Settings

Click the menu icon next to the address bar.
Select Settings from the drop-down menu.
Scroll to the bottom of the Settings page and click the Advanced link.
Scroll to the bottom of the expanded page and click the Reset button.
Click the Reset button in the pop-up window.