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Connects to FB but recently changed to random people - not my friends.

leahjane10
leahjane10 Posts: 76

Level 3
in Support

I am not sure what happened...I AM connected to Facebook, but I don't have my friends' progress anymore.  It's now just random people that I don't know.  I've checked the FB settings and the CC app is "active" and set up to allow my FB friends, so no issue there.  Logging out and back in does nothing.  Restarting the phone does nothing.  PLEASE help me fix this!  (I play on iPhone 10R)

Many thanks!

Answers

  • greatname77
    greatname77 Posts: 5

    Level 1
    I have the same problem and can’t get into my message board- can you?
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @leahjane10
    We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

    Usually, there may be a problem if the game is not fully connected to the server, or slow Internet. Let me know if the problem still exists.
  • andy73
    andy73 Posts: 1

    Level 1
    I am having the same issue. What do I need to do to fix the problem. Please help!
  • greatname77
    greatname77 Posts: 5

    Level 1
    Yes, the problem still exists and I have a very good  internet connection and play on a new ipad
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    greatname77 said:
    Yes, the problem still exists and I have a very good  internet connection and play on a new ipad
    Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In.

Hey! Would you like to give us your opinion?

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