Fantastic 5 not working...it says i have earned the points but o m recieving none of them and it is

Redskinrob

Fantastic 5 not working

Pounawea

Redskinrob said:

Fantastic 5 not working

0903uhu said:

Why is not working ?

DEC1 said:

I have emailed them and explained that there are several people facing the same problem. Will post an update when I have one 

jguerns said:

Thanks. I tried doing that days ago and only got a useless auto reply. 

kloyd said:

Same here. Is there a solution yet?

zfamily1 said:

Fantastic 5 not working. Has been stuck on 
00days 00hours etc for days.

Hello everyone!

First of all, welcome to our Community guys! 🙂 🎉

Thank you very much for your feedback. @Redskinrob @0903uhu @DEC1 @jguerns @kloyd @zfamily1

Let me please share with you a quick recap and update on current status below:

What's happening with the Fantastic 5?

As all of you are currently experiencing, you are able to open the Fantastic Five feature from the Power Up's menu, or you're seeing the countdown timer is stuck at 00:00.

You can see where the Fantastic Five feature is shown in the image below:

There isn't anything going astray within your game, however, there is something which is affecting this countdown display which is managed on our side.

What about my team's rewards?

I wanted to reassure you that although the counter display isn't working, the points you're winning are still being collected, and you can be confident you'll still be receiving your due rewards if your team reaches any prize milestone.

What happens now?

Our Studio is closely investigating and working on adding a fix. We'll do our best to get this back on track as soon as we can!

I'll keep you guys posted!

Thank you very much for your feedback and, please, keep bringing it on! 

0903uhu

Why is not working ?

DEC1

DEC1

DEC1 said:mine hasn’t been working for the last 5 days. It’s stuck on 0 time and won’t let me open it 

zfamily1

Fantastic 5 not working. Has been stuck on 
00days 00hours etc for days.

kloyd

Same here. Is there a solution yet?

jguerns

Same here. Unfortunately I tried to delete app and reinstall, which didn’t fix a thing and instead made me lose my boosters. 

DEC1

I have emailed them and explained that there are several people facing the same problem. Will post an update when I have one 

jguerns

Thanks. I tried doing that days ago and only got a useless auto reply. 

DEC1

jguerns said:

Thanks. I tried doing that days ago and only got a useless auto reply. 

Me too unfortunately 🙄. I’ve sent them a message via twitter now and hoping for a better response 🤞🏻

Pounawea

Redskinrob said:

Fantastic 5 not working

0903uhu said:

Why is not working ?

DEC1 said:

I have emailed them and explained that there are several people facing the same problem. Will post an update when I have one 

jguerns said:

Thanks. I tried doing that days ago and only got a useless auto reply. 

kloyd said:

Same here. Is there a solution yet?

zfamily1 said:

Fantastic 5 not working. Has been stuck on 
00days 00hours etc for days.

Hello everyone!

First of all, welcome to our Community guys! 🙂 🎉

Thank you very much for your feedback. @Redskinrob @0903uhu @DEC1 @jguerns @kloyd @zfamily1

Let me please share with you a quick recap and update on current status below:

What's happening with the Fantastic 5?

As all of you are currently experiencing, you are able to open the Fantastic Five feature from the Power Up's menu, or you're seeing the countdown timer is stuck at 00:00.

You can see where the Fantastic Five feature is shown in the image below:

There isn't anything going astray within your game, however, there is something which is affecting this countdown display which is managed on our side.

What about my team's rewards?

I wanted to reassure you that although the counter display isn't working, the points you're winning are still being collected, and you can be confident you'll still be receiving your due rewards if your team reaches any prize milestone.

What happens now?

Our Studio is closely investigating and working on adding a fix. We'll do our best to get this back on track as soon as we can!

I'll keep you guys posted!

Thank you very much for your feedback and, please, keep bringing it on!