Went from level 84 to 1

Steve_Field

Bought a new phone, information was transferred from old phone to new one.  I am suppose to be backed up on King. I  was on level 84, game 2640, now on the new phone I’m still at game 2640 but on level 1.  Can anyone help me get the level corrected?

Sukanta_Biswas

Hi @Steve_Field
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/

Steve_Field

We are out of town for a few days, I’ll reach out to you when we get back.
 Thank you