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My rank reset to 1 why

Futbol202
Futbol202 Posts: 7

Level 1
in Support
I got a new phone and now my rank reset 
«1

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @Futbol202
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    Your rank is always protected. But this may be an issue if your game is not fully connected to the server or Slow Internet. I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In.
    Let me know.
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    I'm still waiting for your feedback .😉
  • Futbol202
    Futbol202 Posts: 7

    Level 1
    My rank won’t reset 
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Futbol202 said:
    My rank won’t reset 
    Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/
  • Futbol202
    Futbol202 Posts: 7

    Level 1

  • Futbol202
    Futbol202 Posts: 7

    Level 1
    I’m a level 4 which doesn’t make any sense when I’m on level 2208
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Futbol202 said:
    I’m a level 4 which doesn’t make any sense when I’m on level 2208

    If you linked your game to Facebook, you'll just need to reconnect your game to the same Facebook profile using the blue Facebook 'connect' button. Important note: if you share your device, or have more than one Facebook profile, you'll need to make sure the active Facebook account on your device is the one you saved the progress to in the first place.

    If you share your device and you're unsure of the Facebook profile you're logged in as, go to the settings menu and choose the option to log out of Facebook. Once this is done, check the active Facebook profile on your mobile and make sure it's the right one. Then go back to the game and connect to Facebook again.

    If you didn't save your progress with Facebook or King, you won't be able to recover lost progress as it was never synchronized. Don't worry though, just create a King profile or connect to a Facebook profile and then get in touch to let us know. We'll do our best to get you back to the level you'd reached before you lost your progress!

  • Futbol202
    Futbol202 Posts: 7

    Level 1
    The levels are correct it’s just my rank that wrong 
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Futbol202 said:
    The levels are correct it’s just my rank that wrong 
    There is something wrong with the screenshot you are showing. Log in to the game with the right facebook then your rank will come back.
  • Futbol202
    Futbol202 Posts: 7

    Level 1
    I am not aware with a Facebook account login in with that account 

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