Gold bars disappeared

SRQPat

My gold bars disappeared. Crown icon does not appear when l log out. Can not get my ID.  Very very frustrated. Poor support 

Sukanta_Biswas

Hi @SRQPat
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

This is your first post in the community. And before we give you an answer, you have responded to "Poor Support" 😭According to your statement , I think this could be a problem for slow internet or your game is not fully connected to Server. However, you should check app update. And if the problem is the same, show me a screenshot of your game map.

SRQPat

I replied poor support because I have repeatedly contacted Candy Crush and they keep responding about different matters and different games. Obviously not reading my emails. My gold bars disappeared a week or so ago from both my iPad and my iPhone. I would appreciate your help in getting these back. Thank you. 

Sukanta_Biswas

@SRQPat
I understand the reason for your frustration. I think your game is not fully connected to the server.
Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In. This process will not work if your app is malicious.
Let me know🤗