there was no jet black screen before facabok can not play from the laptop and windows. 
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗
We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.
What device are you using for the game?
What is game app version ?
What is game app version ?
Let me know, I'll ask you to do some troubleshooting checks.
