We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗
Don't worry though, just create a King profile or connect to a Facebook profile and then get in touch to let us know. We'll do our best to get you back to the level you'd reached before you lost your progress!
You will need to Contact Us. The support team must return your levels.
You mention "game did not save" in Sub-tropic.
You can also contact us directly via the Contact Us button.
Surely your day will be a happy one.