Hi @Rose_Petal
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗
Please provide as much information as we can for this issue as well as a screenshot and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/
Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.