Level progress

crystalqueenarthur

I am currently on level 4064 but according to my profile I'm on level 1161 I don't know how to fix it.

Sukanta_Biswas

Hi @crystalqueenarthur
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.

What device are you using for the game?

Did you connect the game to Facebook or the Kingdom?
Show me a screenshot of your Game map.

Let me know, I'll ask you to do some troubleshooting checks.

crystalqueenarthur

Thanks for replying
I use a samsung galaxy 
I connected my game to both Facebook and my king account.
This is a screenshot of my current level 

crystalqueenarthur

And this is a screenshot of my profile current level

Sukanta_Biswas

Hi @crystalqueenarthur
This problem may be due to a temporary problem. Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In.
If the problem remains the same, You can try uninstalling and reinstalling the game app.  You will lose all the stored boosters to do this, but will regain your gold bars and game progress.
Let me know.

crystalqueenarthur

Thanks but the problem is fixed now

Sukanta_Biswas

crystalqueenarthur said:

Thanks but the problem is fixed now

Feel free to contact us again if you have any troubles or questions🤗