Any bugs reported from Nov. 8th update?

mbarney2283mbarney2283 Posts: 2
Updated, and now I can not open the app.  I don’t want to lose the level I was on. I believe I was on level 1783

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 10,385 Superstar
    edited November 22
    Hi @mbarney2283
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.
    What device you're using for the game?
    Did you connect the game to Facebook or the Kingdom?
    Let me know, I'll ask you to do some troubleshooting checks.

    🎖️🎖️ Candy crush Saga Milestone badges & chance to win Gold bars here. 🎖️🎖️

  • mbarney2283mbarney2283 Posts: 2
    Using an iPhone X.  I don’t have Facebook, I believe I’m logged in through apples Game Center. Not sure about kingdom 
  • Sukanta_BiswasSukanta_Biswas Posts: 10,385 Superstar
    mbarney2283 said:
    Using an iPhone X.  I don’t have Facebook, I believe I’m logged in through apples Game Center. Not sure about kingdom 
    Hi @mbarney2283
    According to your statement, your game was not saved. Because saving the game progress requires a Facebook or Kingdom account.
    However, our support team will take you to that level but you will need to sync the game by creating a Facebook or Kingdom ID for the game. When the process is complete Contact Us at Player Support.

    🎖️🎖️ Candy crush Saga Milestone badges & chance to win Gold bars here. 🎖️🎖️

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