help me please :(

Nanoo

I’m sorry about my English, but I’m French. I was at more than 3250 and I went down to the very first levels, whether it was on the computer or on my laptop. I have deleted and reinstalled everything but nothing, all my levels are lost:( how to find them? Thanks for your help

firebombmarkus

Hi @Nanoo and welcome to our adorable Community 😊 I am sorry this has happened to you. Was your game connected to a King or a Facebook account? If so, please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need more assistance. Have a wonderful day 🤗

Nanoo

Thank you for your answer. I have been connecting with Facebook for 10 years on my computer or laptop. I have already tried everything there is noted and nothing works

firebombmarkus

Hi again @Nanoo I have sent you a private message with the instructions on how to contact the support team. Thank you for your understanding.