Lost level 1132 back to level 1

jonoble

I changed iPad. Backed up on old one. Transferred to new one. And now I'm on level 1!! 
I wasnt connected to Facebook. 
Can I be restored? 

firebombmarkus

Hi again @jonoble We don't solve these issues here in the Community, hence I will ask you kindly to click on the Contact Us link at the bottom of the page. If your browser is in the English or Spanish language you will be redirected to a bot to help you with your issue.

If your browser is in any other language, you will have a support form to fill in and contact the team. If so, fill in all the blank spaces and make sure you are choosing the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.

Please let me know if you need assistance with any of these. Thank you for your understanding. Have a wonderful day 🤗

firebombmarkus

Hi @jonoble and welcome to our adorable Community 😊 I am so sorry this has happened to you. If I understand well, your game wasn't connected to either Facebook or King account, right?

jonoble

You are correct. Thanks for getting back to me.😩

firebombmarkus

Hi again @jonoble We don't solve these issues here in the Community, hence I will ask you kindly to click on the Contact Us link at the bottom of the page. If your browser is in the English or Spanish language you will be redirected to a bot to help you with your issue.

If your browser is in any other language, you will have a support form to fill in and contact the team. If so, fill in all the blank spaces and make sure you are choosing the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.

Please let me know if you need assistance with any of these. Thank you for your understanding. Have a wonderful day 🤗

jonoble

Hello there. Thank you for getting back to me,
i have a iPad 7th generation 128gb
i don’t think I had another email 
i think my level was about 1132..anything that close would be brilliant 
now I have a panda avatar... and my name is jonoble 
Thanks again