My candy shop wont open

lma05485

Hello. I notice the problem in 2 areas. First, if I choose the backpack icon (see screen shot), then choose the gold bars icon it says I have 59 bars. Then i choose the "get gold bars" icon (see screenshot), then it goes to the screenshot of the candy shop not opening - it just has a spinning circle in the middle of the screen. The shop never opens. I also experience this at the end of a level that I haven't passed. It gives you the option to "win moves" see screenshot. I choose this and the next screen comes up but it never loads. See screenshot. It sits on loading and never changes.

Sukanta_Biswas

Hi @lma05485
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

Most likely, your game is not fully connected to the server or internet is slow. There are several of causes, but for now I will ask you to do a troubleshooting check.
Check app update > Log out game > Restart Device > Open Game & Log in.

If you still have the same problem after doing this, please give me some more information.
What device you're using for this game ?
What is App Version?
Did you connect the game to Facebook or the Kingdom?

lma05485

What device you're using for this game ? k-touch without google play servises. What is App Version? 1.163.0.7 Did you connect the game to Facebook or the Kingdom? yes with fachbook.

Sukanta_Biswas

Hi @lma05485
In the case of Android App, purchases are made through Google Play. Since your device does not have access to Google Play, you may be unable to make a purchase.
I will take some time from you to collect accurate information from our team.

lma05485

How can I upload photos of my problem to the site? I have now updated to the latest version 1.164.0.3 and it didn't help.

lma05485

Thanks for the response. And I'll wait for the answer later ..

Sukanta_Biswas

lma05485 said:

How can I upload photos of my problem to the site? I have now updated to the latest version 1.164.0.3 and it didn't help.

lma05485 said:

How can I upload photos of my problem to the site? I have now updated to the latest version 1.164.0.3 and it didn't help.

Follow the link https://community.king.com/en/blog/discussion/comment/324510/#Comment_324510
You will find information about Community Guide here.