Sign Up!

I can not recieve any games from my friends what can you do to fix this problem? Help!

Options
eddiebowling
eddiebowling Posts: 4 Newbie
I can not recieve any games from my friends what can you do to fix this problem? Help!

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    Options
    Hi @eddiebowling
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum🤗

    We're very sorry for your problem and Most likely, you were trying to talk about lives problem with the game. I will need some more information to answer you so please help me with the correct informations.
    What device you're using for the game ( Android, PC, i-phone)?
    Did you connect the game to Facebook or the Kingdom?
    Can you show me a screenshot of your game map?
    What is Game Version?
    Let me know, I'll ask you to do some troubleshooting checks.
  • eddiebowling
    eddiebowling Posts: 4 Newbie
    Options
    On PC connected to FB
  • eddiebowling
    eddiebowling Posts: 4 Newbie
    Options
  • mowie
    mowie Posts: 163 Level 3
    Options
    yeah i'm not getting my extra plays that my friends are leaving me

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    Options
    Hi @eddiebowling
    If you're experiencing intermittent issues, we would recommend re-sending the request and if possible, check with your friend that they're receiving and responding to them.
    Don't forget that you can always request plenty more lives at any time from your friends.

    1. On your computer, open Chrome.
    2. At the top right, click More .
    3. Click More tools Clear browsing data.
    4. At the top, choose a time range. To delete everything, select All time.
    5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    6. Click Clear data.


    Update Google Chrome:
    1. On your computer, open Chrome.
    2. At the top right, click More .
    3. Click Update Google Chrome. Important: If you don't see this button, you're on the latest version.
    4. Click Relaunch.


    If you're still not done, follow the step below..
    Reset the Google Chrome Web Browser to Default Settings
    1. Click the menu icon next to the address bar.
    2. Select Settings from the drop-down menu.
    3. Scroll to the bottom of the Settings page and click the Advanced link.
    4. Scroll to the bottom of the expanded page and click the Reset button.
    5. Click the Reset button in the pop-up window.


    Check your game and let me know...

    • yybalma
      yybalma Posts: 1 Newbie
      Options
      Hola, necesito saber por que no tengo ni un evento especial?
      Gracias!!

    Hey! Would you like to give us your opinion?