Below is my computer screen. Because of it I can't play the game. Any idea? What would be wrong?

Ahmet_Erecek

Sukanta_Biswas

Hi @Ahmet_Erecek
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

This is a problem with your browser, so I urge you to check out a few troubleshooting.

On your computer, open Chrome.

1. At the top right, click More .
2. Click More tools Clear browsing data.
3. At the top, choose a time range. To delete everything, select All time.
4. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
5. Click Clear data.

Update Google Chrome:

1. On your computer, open Chrome.
2. At the top right, click More .
3. Click Update Google Chrome. Important: If you don't see this button, you're on the latest version.
4. Click Relaunch.

If you're still not done, follow the step below..

Reset the Google Chrome Web Browser to Default Settings

1. Click the menu icon next to the address bar.
2. Select Settings from the drop-down menu.
3. Scroll to the bottom of the Settings page and click the Advanced link.
4. Scroll to the bottom of the expanded page and click the Reset button.
5. Click the Reset button in the pop-up window.

Check your game and let me know...

mercerik

@Ahmet_Erecek !

Hi Ahmet! Welcome to the Community!

Your ScreenShot shows that you are playing the game on Facebook App. When something like this happens, chances are the Flash Player hasn't been updated. You are using a Chrome Browser. Chrome has the Flash Player built-in and regularly updates it when it updates the browser. If you didn't change anything in the Flash Player Settings in Chrome, Chrome will update your Flash Player till December 31, 2020 when HTML5 takes over and replaced the old platform.

Here are what you need to do:

1. On the Top Right Corner of the Chrome Browser, click the 3 Dots right below the Red X. A drop-down Menu will open.
2. Scroll down and run your mouse on Help. It will open a box.
3. Click on About Google Chrome. It will open a New Browser on Chrome Settings. If your browser is not updated, it will update it. 


4. After Updating Your Browser. check if the Flash Player is Updated by typing chrome://components/ on the Address Bar next to the Home Icon 🏠 on your browser and enter. It will show you the 14 Components that Google Chrome maintains as it updates the browser. Please see the ScreenShot below! Here you will find the Adobe Flash Player second from the bottom of the list. If it says Up-To-Date on Status, you don't need to go further. If changes were made previously on Flash Settings under Chrome, it might not be updated. Chrome stops updating when the user mess with it. If this is your case, just click the Check For Update Button. Once done, go back to your game. It should be working properly.

Hope this helps! Please let me know if you have questions or concerns!