I’ve lost my profile picture , been replaced with a cartoon character

Marjo_Tupiak

Where is my profile picture, now have a cartoon character

PummyRaj

yannie13 said:

you can always try to change you email add in you king account. you just have to remove the other one and just verify the new one. you can check the setting 

Hello @yannie13 A Warm Welcome to the Candy Crush section of our friendly King Community  

Thank you for trying to help out!  But, unfortunately, your suggestion will not help above player.  You cannot create another Kingdom account (or Facebook account) and play the game from where we left off with another account!!  If it is a different account, it means, we will have to start playing from the beginning. 

Hope this made sense!  Have a great rest of the day/evening! 

PummyRaj

Hello @Marjo_Tupiak Welcome back to our friendly King Community  

I am very sorry to hear about that!  By any chance, are you logged into the game through Kingdom account?    

If so, that cartoon picture would be the "default picture" and this has been going on for past few weeks in most of the games!!  I am guessing it is just server issue on King side.  

Only thing we have to make sure is that we have strong WiFi / Internet Connection.  

I will also try to find out if there is anything else we can do from our side  

Hope this made sense!  Please post back if you need further assistance.  If you tap on "Type your Comment" box located below, you can reply. 

Thank you for posting in the Community!  Have a great rest of the day/evening!