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Tried all these . Still the game says that I'm not connected. This started several months ago.
The game won't connect to the internet. It won't let me get any of my boosts.
Clear your cache. The way to do this is slightly different depending on the platform and software you are using, but you should be able to use the internet to find out how to do that if in doubt.
Check your app update - App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. That is why it is essential to regularly update all your apps or at least the ones you use daily.
Finally, shutdown the platform you are playing on for at least 10-15 seconds. Usually by doing these simple steps you can clear up a temporary problem you may be experiencing.
If this is just a temporary problem - it could clear up in a few hours so you might want to wait before trying anything further. If you still cannot connect to the internet after 12-24 hours and you play via Facebook then you need to see if you can disconnect your game from Facebook. If you can do that, then try temporarily deleting Facebook from your device. Restart your device and restore the Facebook app and then reconnect the game thru Facebook.
However - if you cannot disconnect your game from Facebook because it says there is no internet connection or you still cannot connect to the internet (whether you play via king.com or Facebook) - then I am afraid the only way to correct this problem is to de-install and re-install the game - but remember - if you do this you will lose all your lives and any saved boosters you may have! This should only be done as a last resort.
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Can't move gold bars
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Since purchasing help a few times, it has become near impossible to finish levels. It seems like you are trying to make people spend more money. The game is no fun anymore.
Hey I’m kinda a long time player. But I’m on level 260 right now and I just absolutely cannot seem to get it. I don’t have gold bars, actually I’d only need 5 to pass the level, but it actually seems impossible, I’ve tried for atleast 40 times, what’s wrong with it? I’ve done it with boosters and without, haven’t even come…
Been on this level for over a month now. What on earth r u doing to the game? Have been a player for over 12 years. Impossible to do. The wheel brings up the same thing every time. Where have the gold bars gone? Has the game now gone purely money related, think I will have to stop playing after all this time, which will be…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…