I am very sorry to say that the Community supports English language ONLY for everybody to communicate and understand better. Hence, please open a new question through this link https://community.king.com/en/candy-crush-saga/post/question/support and post above details again!
** As per Community Guidelines, this thread will be closed now as it is in "Unsupported Language"!
Thank you for understanding! Looking forward to seeing you soon! Have a great rest of the day/evening!